What is identity verification?
Identity verification (KYC) is a verification procedure for exchange users, confirming their identity by requesting personal data. The abbreviation itself stands for “Know Your Customer”.
Before undergoing identity verification, you can see how our trading tools work using Demo-tokens. However, identity verification is required for making any deposits and withdrawals and accessing other functionality.
Identity verification helps to secure your account and keep your funds safe. The process takes only a few minutes and does not require any technical skills. The presence of identity verification is an indicator of the reliability of the exchange. The platform, which does not require any data from you, respectively, does not bear any responsibility to you. In addition, verification prevents money laundering and terrorist financing.
Forbidden countries and territories
Currently, we do not accept identity documents from citizens or residents of the following countries and territories: Afghanistan, American Samoa, U.S. Virgin Islands, Territory of Guam, Iran, Yemen, Libya, State of Palestine, Puerto Rico, Somalia, the Democratic People’s Republic of Korea, The Northern Mariana Islands, USA, Syria, Russian Federation, Republic of Belarus, Republic of Sudan, Transnistria, temporarily occupied territories of Georgia, Turkish Republic of Northern Cyprus, Western Sahara, Federal Republic of Ambazonia, Kosovo, South Sudan, Canada, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar, and temporarily occupied territories of Ukraine, Albania, Angola, Andorra, United Arab Emirates, Aruba, Barbados, Bahamas, Bahrain, Belarus, Belize, Bermuda, Botswana, Brunei Darussalam, Bulgaria, Burkina Faso, Ghana, Guernsey, Guatemala, Gibraltar, Grenada, Dominica, Iraq, Vanuatu, Venezuela, Vietnam, Virgin Islands (U.S.), Virgin Islands (UK), Zimbabwe, Turkey, Jamaica, Yemen, Iran, Ireland, Cayman Islands, Gambia, Cameroon, Kenya, Cyprus, Colombia, Democratic Republic of Congo, North Korea, Costa Rica, Cuba, Cook Islands, Curacao, Lebanon, Liechtenstein, Luxembourg, Malawi, Macao, Malaysia, Maldives, Mali, Malta, Morocco, Marshall Islands,Isle of Man, Myanmar, Micronesia (Federated States of), Mozambique, Monaco, Montserrat, Namibia, Nauru, Nigeria, Nicaragua, Niue, Oman, Pakistan, Palau, Panama, Puerto Rico, Russian Federation, Samoa, South Africa, South Sudan, French Polynesia, Seychelles, Senegal, Saint Vincent and the Grenadines, Saint Lucia, Sint Maarten (Dutch part), Syrian Arab Republic, Sudan, United Republic of Tanzania, Tajikistan, Turks and Caicos Islands, Tuvalu, Uganda, Uruguay, Philippines, Fiji, Kuwait, Switzerland, Chile, Croatia, Jersey, Djibouti, Haiti, Hong Kong.
How to pass identity verification on the website?
1. Go to “Account settings” and open the “Verification” section.
Please note: the verification section is only available to registered users.
2. You will see the window with additional information to prepare you for the process.
3. Agree to the Privacy Policy, Personal Data processing rules and User Agreement.
4. On the next stage, you will be prompted to select documents to verify your identity.
There are 3 options available:
- ID card
- Passport
- Residence permit
Choose the most convenient way and take a photo of the document.
5. Video verification. This step simplifies and accelerates the verification procedure. You must frame your face in the designated area on the screen and follow the instructions.
6. Review your document’s details. To continue the verification procedure, you need to confirm that the autofilled data from your document is accurate and then click “Continue”
7. Fill in the information about citizenship and place of birth.
8. Fill in the information about your legal and current address.
9. Provide employment details. According to the information given you might be prompted to provide additional details like your source of income, monthly income, expected annual transactions, the main purpose and aim of business relationship and others.
10. Answer the question regarding being or having relations with a Politically Exposed Person.
11. Provide your mobile phone number. Click “Continue” and fill in a confirmation code that you will receive on the indicated phone number.
Done! Your documents are now under review. It will take up to 24 hours and soon, you’ll know the verification status. We will send you a letter as soon as we check your documents.
How to pass identity verification in the mobile app?
- Go to "Account Settings" by clicking the account icon in the top-left corner and opening the "Verification" section.
Important: the verification section is only available to registered users.
- Choose your country
- You will see the window with additional information to prepare you for the process.
- Agree to the Privacy Policy, Personal Data processing rules and User Agreement.
- On the next stage, you will be prompted to select documents to verify your identity.
There are 3 options available:
- ID card
- Passport
- Residence permit
Choose the most convenient way and take a photo of the document.
- Video verification. This step simplifies and accelerates the verification procedure. You must frame your face in the designated area on the screen and follow the instructions.
-
Review your document’s details. To continue the verification procedure, you need to confirm that the autofilled data from your document is accurate and then click “Continue”
- Fill in the information about citizenship and place of birth.
- Fill in the information about your legal and current address.
- Provide employment details. According to the information given you might be prompted to provide additional details like your source of income, monthly income, expected annual transactions, the main purpose and aim of business relationship and others.
- Answer the question regarding being or having relations with a Politically Exposed Person.
- Provide your mobile phone number. Click “Continue” and fill in a confirmation code that you will receive on the indicated phone number.
Done! Your documents are now under review. It will take up to 24 hours and soon, you’ll know the verification status. We will send you a letter as soon as we check your documents.
We advise you to complete your verification by enabling two-factor authentication (2FA) for additional account security.
Two-factor authentication (2FA) is a code generated by an application that ensures you are the only person with access to the account.
Forbidden countries and territories
Currently, we do not accept identity documents from citizens or residents of the following countries and territories: Afghanistan, American Samoa, United States Virgin Islands, Territory of Guam, Iran, Libya, State of Palestine, Puerto Rico, Somalia, Democratic People's Republic of Korea, Northern Mariana Islands, United States, Syria, Republic of Belarus, Russian Federation, Republic of Sudan, Yemen, Canada, Transnistria, the temporarily occupied territories of Georgia, the Turkish Republic of Northern Cyprus, Western Sahara, the Federal Republic of Ambazonia, Kosovo, South Sudan, Nicaragua, Trinidad and Tobago, Venezuela, Myanmar and the temporarily occupied territories of Ukraine.
Verification section
In the "Verification" section you will be able to complete the KYC procedure by filling out an application form and taking a photo of one of the suggested documents (Passport, ID card or Residence permit).
Support
In case of any questions related to the functionality of our exchange, you can:
- Leave a request on our website;
- Write to the support email: support@whitebit.ge;
- Write to the chat using the button
in the lower right corner of the screen (in the upper right corner of the WhiteBIT Georgia app, click
).