To access all the functionality of the exchange you need to log in to your account. Our exchange offers several ways to log in to your account, which gives you the opportunity to choose the most convenient for you!
Login with email and password
Go to the main page of the exchange. You will see the "Get Started" button in the upper right corner of the website.
- Click on the log-in field and a form to log in to your account opens. Make sure that you are on the site https://whitebit.ge.
- In the form, you need to enter the email and password to which the account is registered.
If you have 2FA enabled, also enter the code in the pop-up window and click "Continue".
Please note that if 2FA is not activated on your account, you need to enter the code sent to your email when logging in from a new device. This increases the security of the account.
Done! You will be automatically redirected to your account.
Login by QR code
You can also log in to your account in the web version of our exchange using the WhiteBIT Georgia mobile application. To do this, you need to scan the QR code.
Please note that you can enable or disable the QR code login feature in your account settings in the Security section.
- Open the WhiteBIT Georgia mobile app. In the upper right corner of the screen, you will see a button to scan the code.
- Click on it and a camera window appears. You need to point your smartphone camera at the QR code on your screen. Note that the code is active for 10 seconds and will be updated if you hold over the Refresh button.
- Next, you need to confirm your login in the mobile application by pressing the Confirm button.
Login to your account is complete!
Login with Google/Apple
This is another safe and convenient way to log in to WhiteBIT Georgia. In order to log in to your account, you have to follow these instructions:
- Open the WhiteBIT Georgia mobile application and tap “Sign Up / Log In”.
- Tap on the button “Log In” and choose Apple or Google.
- After that, a new window will open where you have to enter the 2FA code and tap the “Confirm” button.
Done!
Please note: if 2FA is not activated on your account, you will not be able to use this method to log in. An error will appear in the mobile application, and you will be prompted to log in to your account in the usual way (using your email and password) and enable the 2FA function.
Login using Web3
You can log in to your account on the Exchange using Web3 wallet.
Authorization using Web3 wallet is possible with the corresponding browser extension and two-factor authentication enabled on the exchange.
1.After connecting on the login page you need to click the "Login via Web3" button.
2. In the appearing window, select the wallet which you want to use to log in.
3. Next, you need to confirm the login in the pop-up window of your extension.
4. The last step is to enter the 2FA code.
Login issues?
I can't log in to my account because I can't remember my password/the password I entered doesn't match
To reset your password, you can use the "Forgot your password?" function on the login page. Please note that for security reasons, the ability to withdraw funds from the exchange is blocked for 72 hours after changing the password in this way.
My account is frozen, what does that mean?
You see an account freeze notice on the login page. This is an automatic account restriction that is caused by entering the 2FA code incorrectly 15 or more times. Instructions on how to remove this restriction will be sent to your email. To remove the temporary account block, you only need to change your account password using the "Forgot your password?" feature.
I wanted to change my password, but I don't get an email from WhiteBIT Georgia in my inbox
First of all, you need to check the "Spam" and "Promotions" folders in your email, because emails may have gotten there. We also recommend that you add our email addresses to your contact list, trusted senders list or whitelist in your email settings. This will help to avoid similar situations in the future. Read more about problems with mail delivery and options for resolving issues here.
Support
In case of any questions related to the functionality of our exchange, you can:
- Leave a request on our website;
- Write to the support email: support@whitebit.ge;
- Write to the chat using the button
in the lower right corner of the screen (in the upper right corner of the WhiteBIT Georgia app, click
).